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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Clinical Laboratory Access Representative (40 hours/week)

Lancaster, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. The Clinical Laboratory Access Representative is responsible for the accurate logistics of laboratory specimens, including patient registration, insurance verification, and lab test ordering.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Perform patient EPIC registration solely from various forms of documentation

Work between multiple computer applications simultaneously including those for insurance verification

Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry

Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration

Process biological lab specimens accurately according to established procedures and regulatory requirements

Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations. Expedites critical specimens for emergency processing

Sort and distribute biological lab specimens accurately and according to priority

Operate automated specimen processing equipment

Meet expected turnaround time for laboratory standards

Troubleshoot clerical and specimen issues to resolution

Facilitate lab result distribution by a variety of methods such as phone, fax, and mail

Provide customer service to internal and external customers both in person and by telephone

Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal

Engage in quality measures for the laboratory ensuring quality care

Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC

Manage departmental supplies

Train and mentor new employees or those with less experience

Identify opportunities and resources for professional growth and development

Qualification

EPIC registrationSpecimen processingInsurance verificationCustomer serviceComputer applications

Required

High school diploma or equivalent GED

Ability to work across multiple computer applications

Six 6 months employment in a healthcare setting

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees