Heartland Dental · 1 day ago
Director of Office AR Support
Effingham, IL
Full-time
Onsite
Director/Executive
10+ years expHeartland Dental provides non-clinical administrative support services to dental offices across the United States. The Director of Office AR Support is responsible for overseeing revenue cycle management functions, maximizing reimbursement, and leading process improvement initiatives while ensuring compliance with billing regulatory requirements.
ConsultingDentalHealth CareHealth Diagnostics
Responsibilities
Lead and drive accountability within the A/R Field Support team, ensuring accountability, clear role definitions, and effective performance measurement systems
Oversee day-to-day operations of A/R support, ensuring achievement of SLAs and KPIs within the RCM Scorecard
Collaborate with the RCM team and other departments, including finance, IT, and operations, to ensure seamless information flow and effective revenue cycle processes
Build and maintain strong relationships with supported offices and internal teams to foster partnership, collaboration, and alignment
Support onboarding new offices and provide ongoing education to office team members and the field on the AR Playbook
Lead process improvement initiatives, including implementation of new technologies (AI, HBE tools) and optimization of workflows
Serve as subject matter expert for Verification of Insurance implementation and support long-term maturity of VOI processes
Monitor and analyze metrics, identify trends, and develop strategies to address root causes of underperformance
Continuously Drive improved collections of aged receivables
Support the Mission and Vision of Heartland Dental
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
Ability to travel multiple times per year for company sponsored events
Qualification
Required
Lead and drive accountability within the A/R Field Support team, ensuring accountability, clear role definitions, and effective performance measurement systems
Oversee day-to-day operations of A/R support, ensuring achievement of SLAs and KPIs within the RCM Scorecard
Collaborate with the RCM team and other departments, including finance, IT, and operations, to ensure seamless information flow and effective revenue cycle processes
Build and maintain strong relationships with supported offices and internal teams to foster partnership, collaboration, and alignment
Support onboarding new offices and provide ongoing education to office team members and the field on the AR Playbook
Lead process improvement initiatives, including implementation of new technologies (AI, HBE tools) and optimization of workflows
Serve as subject matter expert for Verification of Insurance implementation and support long-term maturity of VOI processes
Monitor and analyze metrics, identify trends, and develop strategies to address root causes of underperformance
Continuously Drive improved collections of aged receivables
Support the Mission and Vision of Heartland Dental
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
Ability to travel multiple times per year for company sponsored events
Preferred
10+ years of Revenue Cycle Management (RCM) Experience or related experience
BA/BS Degree in Finance/Accounting/Business Management or a commensurate level of directly related experience
Demonstrate extensive knowledge and understanding of proper accounting treatment for accounts receivable transaction; high proficiency with MS Office (Excel, Word)
Well-developed analytic and problem-solving skills
Highly developed communication and interpersonal skills; excellent listening, written, and verbal communication skills
Highly organized with ability to manage multiple priorities and deliver assignments on time
Successful in dealing with customers and company personnel at all levels
High degree of integrity and confidentiality; dependable and reliable; able to exhibit poise, composure, and confidence under pressure while gaining trust and respect of others
Hands-on, self-starting, disciplined, and detail-oriented individual with ability to work independently in a high-volume environment that requires a work product that is highly accurate and timely
Good presentation skills, with attention to detail
Benefits
Generous benefits package
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
10001+ employees
H1B Sponsorship
Heartland Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
Chief Human Resources Officer and Executive Vice President
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase