Apple · 11 hours ago
Manager, Channel Support Operations - AppleCare
Cary, North Carolina, United States
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expApple is a company that believes its people and products have the power to enrich lives. They are seeking a Channel Support Manager to lead a global team responsible for operational support across various internal business channels, ensuring effective asset management and operational readiness. This role involves building relationships with partner groups, supporting new business onboarding, and improving support processes.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Oversee day-to-day channel support operations for partner organizations across Apple
Lead the transition of the current desktop support scope into a scalable channel support model
Drive automation and process improvement to reduce manual work and increase operational efficiency
Manage new business onboarding including readiness assessments, asset needs planning and deployment coordination
Maintain operational health reviews and performance tracking for each supported channel
Serve as the primary point of contact for partner organizations ensuring consistent support and escalation management
Ensure accurate asset tracking ITAD processing and chain-of-custody management for all channels
Lead and develop a global team that delivers reliable high-quality service across regions
Partner with cross-functional teams in IS&T, Logistics, Facilities, Finance and other groups to support roadmap needs and resolve issues
Qualification
Required
8+ years of experience in operations, asset management, logistics or technical support leadership
2+ years of people management experience leading teams in a fast-paced environment
Experience coordinating support across multiple business groups or regions
Ability to travel as needed
Strong communication and problem-solving skills
Preferred
Experience with lifecycle asset management processes or enterprise deployment programs
Knowledge of ITAD operations asset governance or chain-of-custody controls
Experience working with 3PL partners or internal logistics teams
Background in operational readiness onboarding support or business channel management
Ability to manage complex cross-functional relationships
Demonstrated success driving automation or process improvement initiatives
Comfort working with data to monitor operational performance and identify trends
Experience working in a highly matrixed environment with global stakeholders
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase