Royal Bank · 1 day ago
Floating Customer Service Representative
Mauston, WI
Full-time
Onsite
New Grad, Entry LevelRoyal Bank is looking to grow our team with a Floating Customer Service Representative that will be scheduled to float, and may work for any Royal Bank location. This role involves responding to customer inquiries, performing routine branch and customer service duties, and assisting with various tasks across different bank locations.
BankingFinancial ServicesWealth Management
Responsibilities
Balances each day’s activity
Be very knowledgeable in bank policies, procedures and regulations
Assist with night depository duties, mail, fed ex, and ups duties
Assist with vault controls, orders, sells and buys currency and coin to various tellers including other bank branch locations Loomis services
Responsible for processing new account transactions; opening, maintaining and closing of all account types
Counsel and advises customer requiring assistance in selecting appropriate type of account services
Work as a team to achieve maximum customer satisfaction through servicing and building relationships and supporting our referral program
Maintain accurate files
Type letters, make phone calls, send emails or faxes as requested
Provides a high level of customer service (per the Bank’s Customer Service expectation) to both external and internal customers on a constant and consistent basis
Phone answering skills are critical for this position. The phone is still the most primary point of contact with customers
Qualification
Required
High School diploma
Computer skills and cash handling experience required
Strong customer service, interpersonal, organizational and problem-solving skills required
Friendly, enthusiastic attitude required
Ability to speak, and write in English at the level necessary for the effective accomplishment of essential job duties
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret instructions
Equipment used – computer, phone, fax, copier, and calculator
Standing – less than 2/3
Walking – less than 1/3
Sitting – more than 1/3
Use of hands to finger, handle or feel – more than 2/3
Reaching with hands and arms – more than 2/3
Climbing or balancing – rarely
Stooping, kneeling, crouching or crawling – rarely
Talking or hearing – more than 2/3
Weight lifted/carried – an average of 5 to 20 pounds frequently
Vision – must have clear vision near and far, with or without corrective measures
Travel - daily
Preferred
Previous phone experience preferred
Understanding of Excel, Word & PowerPoint
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
Royal Bank
Royal Bank is a provider of banking services.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-17
Globe and Mail
2025-07-16
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