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Forrest Solutions · 1 day ago

Lead Receptionist

New York, NY

Full-time

Onsite

Mid, Senior Level

$31/hr - $31/hr

2+ years exp

Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Receptionist plays a critical role in delivering a high-touch, hospitality-driven workplace experience within a corporate office environment, serving as the primary point of contact for guests and visitors while assisting with administrative tasks and operational coordination.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Hiring Manager

Brendan Deonarine

Responsibilities

Run daily setup worksheet reports

Create weekly event sheets and weekly/monthly conference room usage reports

Capture and communicate event-related information for IT, Facilities, Meeting Support, and Catering teams

Perform regular floor tours to ensure all spaces are clean, organized, and maintained in optimal condition

Promptly address complaints, questions, concerns, and suggestions, including quality assurance follow-up

Greet and acknowledge all guests with professionalism, urgency, and courtesy, including stepping away from the desk to open doors

Advocate for the client’s hoteling culture and mobile work environment by assisting guests with securing workspace

Verify room occupancy and reclaim unused meeting space as appropriate

Partner with Facilities and Maintenance teams to report and track issues such as damaged furniture, carpeting, lighting, or cleanliness concerns

Deliver memorable, high-touch customer experiences with exceptional responsiveness

Arrange, recommend, book, and confirm concierge-style services such as gifts, premium tickets, dry cleaning, and errands

Serve as a brand advocate and ambassador for Forrest Solutions in every interaction

Provide end-to-end conference room support, including room setup and breakdown, logistics coordination, and catering requests

Check in with clients prior to meetings or events to confirm readiness and requirements

Provide real-time support during meetings across all office floors

Monitor meeting room usage, no-shows, attendance, and adherence to scheduled times

Open and close meeting and work areas as scheduled to ensure full operational readiness

Coordinate meeting and catering logistics with Executive Assistants and the Centralized Space Management Team

Answer all visitor and employee inquiries at the reception desk

Enter visitor information into the building visitor management system and issue identification badges in accordance with security procedures

Coordinate with lobby security to ensure smooth visitor entry for firm events

Answer and direct all incoming phone calls, including internal hotlines

Assist with urgent requests such as guest wireless access and mother’s room codes

Perform data entry and administrative tasks with a high level of accuracy

Order office supplies and maintain inventory for pantries and office supply rooms

Serve as an information liaison to the Manager and leadership team

Act as the Manager’s primary support, assisting with workload management and task completion

Step in to assist with leadership responsibilities when the Manager is occupied with client-facing work

Collaborate cross-functionally with IT, Facilities, Workplace Experience, and other internal teams

Follow up with clients to ensure successful service delivery and resolution

Complete all required training programs, including Cornerstone and other company-mandated courses

Qualification

Corporate hospitality experienceMicrosoft Office proficiencyConference room managementAdministrative skillsLeadership experienceMultitasking abilityCommunication skillsProblem-solving skillsTeam-orientedAdaptability

Required

High school diploma or equivalent required

Minimum of 2+ years of experience in a corporate receptionist, corporate hospitality, or professional office environment

Demonstrated experience supporting managers or leadership teams

Strong proficiency in Microsoft Office, including Microsoft Excel (data entry, navigation, and reporting)

Experience using conference room scheduling and workplace management systems

Strong administrative, organizational, and data entry skills with attention to detail

Client-first, hospitality-driven mindset

Professional, courteous, and adaptable demeanor

Ability to multitask and prioritize in a fast-paced environment

Strong decision-making and problem-solving skills

Ability to meet deadlines and perform under pressure

Excellent verbal and written communication skills

Team-oriented with the ability to build strong working relationships

Flexibility to adapt as the role evolves based on business needs

Preferred

College degree preferred

Previous experience in a lead or supervisory role is strongly preferred

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)