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Abbott · 4 hours ago

Field Service Engineer II- New York metro area and New Jersey

United States - New York - New York

Full-time

Hybrid

Entry, Mid Level

$26.50/hr - $53/hr

2+ years exp

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re hiring a Field Service Engineer II within our Diagnostics Division to support customers by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards

Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines

Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication

Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support

Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits

Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability

Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts

Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Qualification

TroubleshootingLaboratory InstrumentationField Service EngineeringBiomedical EngineeringRemote Support ToolsComputer ApplicationsEffective CommunicationInterpersonal SkillsProblem-SolvingTeam Collaboration

Required

Bachelor's degree or equivalent relevant experience

2-5 years of experience in Engineering or Laboratory Technology

Ability to travel 95% within the assigned territory

Preferred

Bachelor's degree in biomedical, Electrical, Mechanical Engineering, or Medical Technology

Experience with instrumentation utilized in a laboratory environment is highly preferred

Strong troubleshooting and problem-solving skills with laboratory instrumentation

Ability to work independently and thrive in team environments

Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

Effective communication and interpersonal skills

Benefits

Career development with an international company where you can grow the career you dream of.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

An excellent retirement savings plan with high employer contribution.

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.