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GoodVets · 5 hours ago

Patient and Customer Care Representative

GoodVets Crystal City - Arlington, VA

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

GoodVets is a nationwide network of modern animal hospitals dedicated to quality-first medicine and a people-first culture. The Patient and Customer Care Representative will ensure seamless client experiences while supporting the clinical team in providing excellent veterinary care, floating between direct animal care and client services.

Information TechnologyPetVeterinary

Responsibilities

Deliver warm, empathetic, and professional customer care at every interaction

Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls

Feed, walk, bathe, and observe hospitalized or boarding patients

Safely restrain pets for exams, treatments, imaging, and procedures

Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics

Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized

Assist with medication dispensing and ensure precise patient documentation

Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols

Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs

Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures

Qualification

Veterinary support experiencePatient care skillsVeterinary Practice Management SystemsCustomer serviceTeam collaboration

Required

Availability to work evenings and weekends

One or more years' experience in a veterinary support role

Demonstrated ability to provide patient care in emergency situations/under high pressure

Comfort working in a fast-paced environment with multiple priorities

Exposure to Veterinary Practice Management Systems in previous roles

A positive, team-first attitude and a passion for creating a welcoming environment

Benefits

Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage

401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals

Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance

Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location

A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small