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ComTec Systems · 15 hours ago

TIER I SUPPORT TECHNICIAN

Vineland, NJ, US

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

ComTec Systems is seeking a Tier 1 Support Technician to assist customers with technical requests for their products and services. This role is essential in understanding customer needs and applying appropriate solutions to ensure successful outcomes.

IT ManagementTelecommunicationsWeb Hosting

Growth Opportunities

Responsibilities

Provide exceptional technical support to an established nationwide base of clients via phone & email communication

Work with major carriers to repair affected services, resolve outages, and escalate critical issues while maintaining clear communication with clients

Perform front line troubleshooting to identify root causes of technical issues, resolving problems independently where possible and knowing when to escalate for additional support

Identify opportunities for clients to derive more value from solutions by recognizing unmet needs, underutilized features, or services that align with their business goals

Actively pursue resolution on customer issues by regularly following up on open cases and ensuring timely closure of all support requests

Stay current with product updates, new service offerings and technical procedures through ongoing training and awareness

Deliver excellent customer care by demonstrating patience, professionalism, and empathy while managing customer expectations and building long-term relationships

Qualification

Basic IP NetworkingPBX ConfigurationsFirewalls/ACLs/VPNsCarrier terminologyMicrosoft O365 PortalContact Center TerminologyPBX/Contact center reportsSales Force

Required

Provide exceptional technical support to an established nationwide base of clients via phone & email communication

Work with major carriers to repair affected services, resolve outages, and escalate critical issues while maintaining clear communication with clients

Perform front line troubleshooting to identify root causes of technical issues, resolving problems independently where possible and knowing when to escalate for additional support

Identify opportunities for clients to derive more value from solutions by recognizing unmet needs, underutilized features, or services that align with their business goals

Actively pursue resolution on customer issues by regularly following up on open cases and ensuring timely closure of all support requests

Stay current with product updates, new service offerings and technical procedures through ongoing training and awareness

Deliver excellent customer care by demonstrating patience, professionalism, and empathy while managing customer expectations and building long-term relationships

Basic IP Networking

PBX Configurations

Carrier terminology

Firewalls/ACLs/VPNs

Contact Center Terminology

PBX/Contact center reports

Microsoft O365 Portal

Sales Force