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Brooksource · 2 hours ago

Desktop Support Specialist

Nashville Metro

Contract

Onsite

Mid Level

Brooksource is hiring an intermediate Workstation Support Technician to support the State of Tennessee’s West, Middle, and Metro Regional team. This role involves troubleshooting desktop and laptop issues and providing exceptional customer service in a fast-paced environment.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Troubleshoot issues related to desktop, laptop and hardware technologies

Support multiple counties of Tennessee and 20+ State agencies

Qualification

Customer Service ExperienceWindowsMac ProficiencyTicketing Systems ExperienceActive Directory FamiliarityNetworking Equipment ExperienceTake CriticismMaintain Composure Under StressPassion for ITConnecting Printers/ScannersAssociate’s DegreeA+ CertificationCommunication Skills

Required

Exceptional Customer Service Experience (over the phone/face to face)

Passion and Aptitude to create a career in the Information Technology field

Ability to take constructive criticism

Experience in the information technology field supporting inbound customer requests

Previous experience utilizing ticketing systems (ServiceNow preferred)

Proficiency with Windows and Mac laptops and desktops

Familiarity with Active Directory and Microsoft Outlook/Exchange environments

Capable of connecting printers/scanners/copiers

Strong written and verbal communication skills- able to relay technical ideas to business audience

Ability to maintain composure, tact and effectiveness under stressful conditions

Preferred

Associate's degree

A+ Certification

Experience working with networking equipment (routers, switches and hubs)

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)