TEKsystems · 16 hours ago
Customer Service Case Administrator
Timmonsville, SC
Full-time
Onsite
New Grad, Entry Level
$22/hr - $23/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Customer Service Case Administrator to prioritize customer inquiries, assess brand loyalty, and manage product-related cases efficiently.
Information Technology
Responsibilities
Prioritize customer inquiries and solutions through efficient time management and focused attention
Assess brand loyalty with an emphasis on achieving total customer satisfaction
Inform customers stance, ensuring it's supported by facts and comprehensive data from relevant parties
Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent
Evaluate requests for customer goodwill individually, ensuring a personalized approach
Review, research, assess, manage and resolve product-related cases in a timely and efficient manner
Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
Provide customers with company's position based on facts and gathered information from all involved parties
Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty
Accurately capture and document customer information to capture the Voice of the Customer and ensure all coding is accurate and in compliance with requirements
Qualification
Required
customer support
Microsoft office
customer service
administration
case management
resolution skills
tier 2 support
tier ii support
Proficient in computer systems such as Salesforce and Microsoft Applications (Word, Excel, PowerPoint)
Preferred
Powersports technical/mechanical aptitude is a plus
Knowledge of dealer sales and service operations
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase