GRF CPAs & Advisors ยท 11 hours ago
IT Support Technician
Bethesda, MD
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expGRF CPAs & Advisors is a company that provides exceptional financial, tax, and consulting services. They are seeking an IT Support Technician II to provide both frontline and advanced technical support to end users, managing IT operations across various systems and applications while ensuring timely resolution of support tickets.
ConsultingFinancial ServicesLegal
Responsibilities
Provide onsite and remote support for end users across desktops/laptops, mobile devices, and productivity tools
Resolve common support issues quickly while performing advanced troubleshooting for more complex incidents
Troubleshoot and resolve issues related to Windows endpoint performance, configuration, and applications
Support Microsoft 365 applications including Outlook, Teams, OneDrive, OneNote, and SharePoint
Troubleshoot authentication and access issues, including account and group membership troubleshooting in Active Directory
Diagnose connectivity issues (VPN, Wi-Fi, printers, and core network concepts such as DNS and DHCP)
Escalate issues appropriately when resolution requires additional technical ownership, while maintaining follow-through to closure
Deliver clear, professional communication to users throughout the ticket lifecycle
Deploy, configure, and support corporate laptops/desktops, peripherals, and standard software packages
Support endpoint management using Atera (PSA/RMM), including remote support, software deployment, monitoring, and patching workflows
Troubleshoot hardware issues and coordinate warranty repair and vendor service when needed
Maintain accurate inventory and records for IT assets, including workstation assignment, refresh/replacement tracking, loaners, and secure disposal processes
Execute onboarding activities including workstation provisioning, initial setup, standard application deployment, and readiness checks
Perform offboarding tasks including equipment retrieval, documentation updates, and coordination of access removal processes per policy
Support user access tasks within approved permissions and documented processes
Maintain onboarding and offboarding documentation and checklists to ensure consistency and compliance
Support IT security operational workflows including MFA enrollment and troubleshooting, phishing report triage, and escalation handling
Assist with patch compliance support and endpoint remediation follow-up to maintain device and application security baselines
Follow security and data handling standards and escalate suspicious activity or policy deviations promptly
Promote security best practices such as account hygiene, device compliance, and secure handling of sensitive information
Work within the ticketing system (Atera PSA) to ensure accurate categorization, prioritization, documentation, and closure notes
Maintain timely ticket updates and communicate progress clearly with users and stakeholders
Contribute to knowledge base articles, SOPs, and self-service documentation
Identify recurring issues, recommend solutions, and participate in continuous improvement efforts to reduce repeat incidents
Assist with small projects and IT improvement initiatives such as hardware refresh cycles, application rollouts, and onboarding/offboarding standardization
Coordinate with internal teams and vendors to complete assigned tasks and project support activities
Qualification
Required
High school diploma or equivalent required
1-3 years of related IT support experience in a help desk or desktop support environment
Experience supporting Windows-based systems and Microsoft 365 in a business environment
Working knowledge of Windows 10/11, endpoint configuration, and common desktop applications
Familiarity with Microsoft 365 administration concepts, including account troubleshooting and collaboration tools
Basic understanding of Active Directory user and group management
Fundamental networking concepts including DNS, DHCP, VPN, and Wi-Fi troubleshooting
Strong customer service mindset with excellent verbal and written communication skills
Ability to work independently in a fast-paced environment, prioritize tasks, and exercise sound judgment
Willingness to learn new technologies and contribute to process improvements
Ability to lift up to 50 lbs
Ability to use general office equipment including computers, printers, and other standard devices
Preferred
Associate degree in IT or related field preferred
CompTIA A+, Network+, and/or Security+ (or equivalent)
Benefits
401(k) plan with profit sharing
Employer-supported medical coverage
Company-paid life and disability insurance
Student loan repayment
Generous PTO
A culture that fosters flexibility and career development
Company
GRF CPAs & Advisors
Headquartered in the Washington, DC metropolitan region with locations in Baltimore, MD and New York, GRF CPAs & Advisors is a full-service professional services firm providing clients with financial, tax and advisory solutions.
51-200 employees
H1B Sponsorship
GRF CPAs & Advisors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Kashif Ali
Chief Technology Officer
Alejandra Hoyos Jensen
Audit Partner
Company data provided by crunchbase