Goodwill of Central Illinois ยท 4 days ago
Intensive Case Manager- Horizon House
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$24/hr - $25/hrGoodwill of Central & Southern Indiana is dedicated to helping individuals and families achieve economic self-sufficiency through various services. The Intensive Case Manager provides comprehensive case management and housing support services to individuals or families transitioning into stable housing after experiencing homelessness or housing instability.
Retail
Responsibilities
Provide comprehensive case management and housing support, including assessment of client strengths, needs, and barriers; crisis intervention; advocacy; and connection to community resources such as medical, mental health, and addiction services
Conduct thorough client assessments and collaborate with individuals to develop, implement, and modify individualized housing and service plans focused on long-term stability
Assist clients with navigating systems of care, addressing housing-related challenges, and resolving conflicts or crises that may impact housing stability
Maintain accurate, timely, and confidential documentation of client information, service records, and case notes in accordance with agency policies and applicable standards
Collaborate with community providers, multidisciplinary teams, and internal staff to coordinate services and support client progress toward identified goals
Participate in case conferences, staff meetings, trainings, and professional development activities
Provide peer support, mentorship, and assistance to team members as appropriate
Contribute to program evaluation, research initiatives, and service improvement efforts related to policy, advocacy, funding, and program development
Observe all policies related to client confidentiality, ethical conduct, and mandated reporting requirements
Support intake, outreach, and engagement efforts within the agency and community as needed
Provide ongoing support and advocacy with the goal of ensuring housing sustainability and client success
Qualification
Required
Experience engaging with various populations, including individuals experiencing homelessness or housing instability, or experience with creating plans that have included employment, housing, and/or financial goals that have improved their situation
Ability to engage and establish positive rapport with a diverse group of individuals experiencing homelessness who are on the street or in other locations not intended for human habitation
Skilled in building collaborative relationships across sectors and navigating complex systems of care
Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support
Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction
Collects, analyzes, and applies program data to inform strategies and improve services
Ability to maintain timely, accurate electronic documentation
Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs
Delivers information in person, in writing, and in a digital world
Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion
Exhibits careful attention to detail and follow-through
Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems
All candidates must pass a criminal background check
Must have a valid driver's license, up-to-date auto insurance, and a good driving record
Ability to occasionally work a flexible schedule beyond normal business hours
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement planning options with generous company % match
Eligible for the Public Student Loan Forgiveness (PSLF) program
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase