Planned Parenthood League of Massachusetts · 10 hours ago
Health Center Operations and Quality Support Specialist
Boston, Marlborough, Springfield or Worcester, MA
Full-time
Hybrid
New Grad, Entry Level
$68K/yr - $80K/yrPlanned Parenthood League of Massachusetts is the state’s leading provider of sexual and reproductive health care, recognized for education and research. The Operations and Quality Support Specialist plays a central role in strengthening health center performance and maintaining quality standards while supporting operations across all PPLM sites.
Hospital & Health Care
Responsibilities
Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows
Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations
Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers
Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines
Support centralized scheduling, maintain organized documentation, and draft clear operational communications
Partner with managers to identify operational gaps and coordinate follow-up training or support
Spreadhead to cross-departmental projects using project management expertise
Qualification
Required
High school diploma or equivalent required
Strong organizational skills with the ability to manage multiple priorities
Comfortable working in a fast-paced environment with frequent changes
Excellent written and verbal communication skills
Strong follow-through, reliability, and attention to detail
Ability to build trust and communicate clearly with clinical and non-clinical staff
Proficiency with Microsoft Office suite and ability to learn new systems quickly
Ability to lift and move boxes of forms and supplies as needed
Commitment to reproductive health care, patient experience, and equity
Demonstrated ability to work with individuals of diverse races, ethnicities, genders and backgrounds
Ability to lift 30 lbs. and move efficiently throughout the health center
Ability to bend, reach, and respond to patient care needs
Oral, auditory, and visual ability to ensure effective patient communication
Preferred
Project Management Professional certification
Experience support operations, quality, training support, project coordination, or administrative work in a health center setting
Experience with EPIC or another electronic health record system
Benefits
Inclusive Workforce: We’re actively building a workforce that reflects the communities we serve.
Leadership Opportunities: We believe in mentorship, professional growth, and supporting underrepresented clinicians in advancing their careers.
Impact-Driven Culture: Be part of a mission-centered team that’s reshaping health care from the inside out.
Company
Planned Parenthood League of Massachusetts
Our Mission The mission of PPLM is to protect and promote sexual and reproductive health and freedom of choice by providing clinical services, education and advocacy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dominique L.
President & CEO
Nonnie S. Burnes
Board member and Chair; Interim President and CEO
Company data provided by crunchbase