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Southern Bank and Trust Company · 4 days ago

Teller I (25 Hours)

Kenansville, Kenansville, NC, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Southern Bank and Trust Company is seeking a Teller I to perform paying and receiving functions for Bank clients. The role involves providing excellent customer service, managing cash transactions, and adhering to bank policies while identifying customer needs for additional services.

Angel InvestmentBankingFinanceFinancial ServicesReal Estate InvestmentVenture CapitalWealth Management

Responsibilities

Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts

Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service

Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel

Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions

Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution

May issue Cashier’s Checks, Gift cards, or process stop payments or Cash Advances

May contact other departments/branches for information to help customers

May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window

Qualification

Cash handling experienceCustomer service skillsBank productsBasic math skillsProfessional appearanceRemain calmWork in teamsAttention to detail

Required

Knowledgeable and proficient in paying and receiving role

Ability to identify and process paying and receiving transactions per Southern Bank policy

Knowledge of all Southern Bank deposit, checking, and consumer products

Working knowledge of all role appropriate regulations and policies

Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities

Ability to perform basic math and operate Bank's teller platform program

Ability to work in a high speed environment while concentrating on transaction details

Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence

Focus/desire to provide excellent customer service

Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance

Good role model - exhibit personal financial responsibility

Present a professional, business-like manner and appearance

Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault

High School degree or GED

Six months previous cash handling experience required

Proven ability to be both personable and detailed

Capable user of Southern Bank computer systems and technology