Infor · 5 days ago
Project Manager/Delivery Lead
Atlanta, GA
Full-time
Onsite
Mid, Senior LevelInfor is a global leader in business cloud software products, and they are seeking a Development Project Manager to manage delivery for strategic customer accounts in their HR Talent & Workforce Management solutions. The role involves building relationships with HR and Operations leaders, translating their workforce challenges into actionable delivery plans, and ensuring customers realize the value of Infor's solutions.
Information and Communications Technology (ICT)Information ServicesManufacturingSoftware
Responsibilities
Serving as a key delivery owner for HRT/WFM customers, championing their success and long-term partnership through collaborative engagements
Facilitating structured success check-ins to assess adoption trends, identify friction points, and co-develop action plans
Gathering customer requirements, struggles, and enhancement requests related to HR, payroll, compliance, time/attendance, and scheduling
Collaborating with Product Management, Development, CloudOps, Support, and other SMEs to expedite issue resolution and improve customer experience
Helping customers implement best practices that increase automation, efficiency, and business outcomes in HR and workforce operations
Advising internal roadmap decisions with data-driven insights on common customer needs and identified gaps
Managing customer communication around service delivery, prioritization, and release impacts, while maintaining complete transparency and trust
Qualification
Required
Experience working directly with customers in a support, implementation, service delivery, or account management role
Experience learning quickly and effectively being able to discuss Infor HRT and/or WFM capabilities
Experience with relationship-building skills with both technical and business stakeholders
Experience navigating complex environments and driving alignment across multiple internal teams
Experience with follow-through, accountability, and proactive problem-solving
Experience working with enterprise SaaS solutions in HR, workforce, or operational environments
Experience balancing multiple accounts and priorities while maintaining high service quality
Preferred
Familiarity with Infor HRT, Infor WFM enterprise platforms
Experience in handling and leading escalation management
Experience supporting or delivering payroll, compliance, time & attendance, scheduling, or HR processes
Background working with global customers in industries such as healthcare, retail, manufacturing, or public sector
Ability to shape account strategy — not only resolve tactical needs
Experience leading executive-level updates, escalations, or success planning sessions
Company
Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.
Founded in 2002
10001+ employees
H1B Sponsorship
Infor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (48)
2023 (49)
2022 (66)
2021 (74)
2020 (84)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-06Acquired
Leadership Team
Keith Anderson
Senior Vice President Finance , Divisional CFO
Garrett D. Kramer
Regional Vice President | Channel Partnerships
Recent News
Computer Weekly
2024-03-12
Company data provided by crunchbase