KeyBank · 1 week ago
Community Sales Manager - Cleveland
Brooklyn, OH
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $125K/yr
3+ years expKeyBank is seeking a Regional Community Sales Manager who will be responsible for the regional sales strategy to acquire and grow client relationships in low to moderate income communities. The role involves coaching branch teams, establishing workplace banking relationships, and ensuring effective delivery of banking products and services.
Banking
Responsibilities
Coach, develop, and motivate Community Center branch teams on how to effectively deliver consumer bank products, services and financial literacy programs to LMI communities and diverse market segments
Source critical employer relationships in defined markets and partner with branch teams to pitch and establish workplace banking relationships
Partner with Retail Market Sales Leaders to implement sales activities that drive Community Banking client acquisition and growth, which includes but is not limited to increasing deposits, net new and relationship households and share of wallet
Attracts and retains large workplace banking clients to grow financial literacy opportunities with diverse employee bases
Partner with Retail Market Sales Leaders to inspect branch team behaviors and collaborate on performance management efforts, when applicable, to ensure consistent and effective delivery of Community Bank programs, products, services and financial literacy sessions
Provide literacy and financial coaching sessions within the retail branches as well as out in the communities across the respective region
Create formalized structure for community listening and feedback
Collaborate with Corporate Responsibility Officers to drive Community Reinvestment Act (CRA) improvement based on objectives and action items established by the Corporate Responsibility Line of Business
Research and fully understands competitors’ strengths/weaknesses and product offerings/pricing
Meet or exceed established Community Banking client growth and relationship goals by ensuring the teams are using appropriate sales and service processes in all client interactions.This is accomplished through observational coaching sessions, joint sales calls and branch training sessions
Builds trusting relationships with Retail Market Leaders and Community Center Branch teams to ensure that Community Banking focus is well integrated into the business
Actively participate and encourage participation in Community organizations to source business development opportunities and demonstrate Key's commitment to the local communities served
Share best practices with other Regional Community Sales Managers to foster an environment of continuous improvement
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
Bachelor's Degree or equivalent work experience
3+ years in sales management role or demonstrated ability to manage and coach sales teams to meet and exceed sales goals
3+ years demonstrated sales and business development experience with proven results
Proven comfort level and confidence regarding calling on business owners and decision makers, including senior level executives
Excellent verbal and written communication skills and strong presentation skills with the demonstrated ability to engage in and lead group interactive dialogue
Strong customer service skills
In depth knowledge of financial products and banking regulations. Must be familiar with employee-focused products and services to maximize cross sell opportunities (Key Investment Services, Payworks, Health Savings Accounts, etc.)
Demonstrated ability to provide business development coaching support
Ability to maintain balance in a high-paced environment and effectively organize priorities
Demonstrated experience with and broad understanding of personal and commercial financial statements
Ability to factor risk management into daily business activities
Collaboration
Empathy
Emotional Intelligence
Business Acumen
Oral & Written Communication
Risk Management
Benefits
Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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