Oxalis Solutions · 1 week ago
Director of Operations
Petaluma, CA
Full-time
Onsite
Director/Executive
$140K/yr - $170K/yrOxalis Solutions is a consulting and technology partner specializing in high-stakes and complex environments. The Director of Operations will be responsible for building and managing the day-to-day operations of the company, ensuring efficiency and scalability while collaborating with various departments.
Cloud Data ServicesConsultingSoftwareWeb Apps
Hiring Manager
Rebecca Roberts
Responsibilities
Establish and maintain operational policies, standards, and playbooks across the company
Define and maintain the operating model for Oxalis (how work flows from lead to proposal, delivery, invoicing, and renewal)
Map, design, and continuously improve core business processes across:
Delivery operations (Product Management, project setup, staffing, tracking, risk/issue management, marketing)
Revenue operations (handoffs between Sales, Delivery, and Finance)
Internal service management (IT, HR, Finance, Accounting, Operations support)
Own the operational use of core systems (in partnership with system owners):
Jira and Jira Service Management (internal and client facing workflows)
Confluence (documentation and knowledge management)
Finance and billing tools (in collaboration with Finance)
HR/people systems and time tracking (e.g., Gusto, timesheets)
Identify operational bottlenecks, risks, failure modes, and waste; run targeted improvements and experiments
Define key operational dashboards (utilization, project health, pipeline delivery conversion, backlog, SLA compliance) and ensure they are regularly reviewed and acted upon
Partner with security and compliance leaders (e.g., CISO) to align operations with regulatory and client requirements, especially in Public Sector and regulated industries
Qualification
Required
Extensive experience in operations, consulting operations, professional services operations, or similar roles in a technology or services business, ideally working with enterprise clients
Demonstrated experience building, scaling, documenting, and driving adoption of operational processes in a high-growth environment
Strong familiarity with work management and collaboration tools; hands-on experience with Atlassian (Jira, Confluence, JSM) is ideal
Comfortable with financial concepts (margin, utilization, rate cards, revenue forecasting) and turning them into operational levers to ensure the business remains lean and effective
Comfortable making decisions with incomplete information
Excellent cross functional stakeholder management and communication skills
Preferred
Exposure to Public Sector, Defense, Maritime, Healthcare, or other regulated industries is ideal
Experience standing up or maturing internal service management (IT/HR/Operations) using JSM or similar tools is preferred
Company
Oxalis Solutions
Public Sector. Maritime. Healthcare. Aerospace. Defense. If it’s high-stakes, high-security, or highly complex—Oxalis is built for it.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase