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Fitness Formula Clubs (FFC) · 22 hours ago

Spa Receptionist

Park Ridge, IL

Part-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Fitness Formula Clubs (FFC) is a company dedicated to enhancing the lives of its members and guests by improving their overall health and well-being. They are seeking a Spa Receptionist who will be responsible for providing exceptional customer service, maintaining a welcoming environment, and managing appointments and transactions.

FitnessHealth Care

Responsibilities

Welcome with Warmth: Greet members by name with a smile, creating a positive first impression

Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized

Professional Communication: Answer incoming calls and direct them with professionalism and care

Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling

Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift

Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments

Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs

Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed

Qualification

Customer ServiceAppointment ManagementProfessional CommunicationTeam SupportOrganizational Skills

Required

Ability to greet members by name with a smile, creating a positive first impression

Ability to keep the spa's front desk and tanning areas (if applicable) spotless and organized

Professional communication skills to answer incoming calls and direct them with professionalism and care

Ability to coordinate with spa staff to manage bookings, ensuring seamless scheduling

Ability to process payments accurately and maintain a balanced cash drawer at the end of each shift

Ability to make reminder and confirmation calls to ensure clients are well-informed about their appointments

Knowledge to educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs

Ability to address members' questions and concerns and provide additional support to other departments as needed

Availability to work required shifts on Thursdays from 9:30am to 5pm

Benefits

401(k)

Dental insurance

Employee discounts

Training & development

Vision insurance

Company

Fitness Formula Clubs (FFC)

Fitness Formula Clubs was established in 1984 by Founder and CEO Gale Landers and operates 10 upscale, mid and large size multi-use health, sports, fitness and spa centers throughout the Chicagoland area.

Founded in 1984