Five Star Bank · 1 day ago
Service Associate
Olean, NY, US
Full-time
Onsite
Entry Level
1+ years expFive Star Bank is committed to building lasting relationships and positively impacting the communities they serve. As a Service Associate, you will provide exceptional customer service, manage cash handling, and promote digital banking solutions while supporting branch operations.
BankingFinancial ServicesInsurance
Responsibilities
Deliver Exceptional Service: Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care
Manage Cash Handling: Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments
Promote Digital Banking: Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease
Connect Customers to Solutions: Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions
Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness
Professional Communication: Answer incoming calls and greet walk-ins professionally and efficiently
Maintain Compliance: Adhere to all regulatory, security, and audit standards
Stay Informed: Participate in branch meetings and maintain working knowledge of current promotions and bank services
Qualification
Required
High School Diploma or GED required
At least 1 year of customer service or cash handling experience
Exceptional attention to detail, time management, and communication skills
Comfortable navigating digital platforms and multitasking in a fast-paced environment
A collaborative team player who's eager to learn, puts customers first and enjoys creating positive experiences
Ability to stand for prolonged periods
Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs
Ability to travel between office locations as needed
Extensive computer and phone usage
Ability to perform repetitive motions
Benefits
17 Days of PTO and 11 Company-Paid Holidays
Medical, Dental, and Vision Insurance
Health Savings and Flexible Spending Accounts
Retirement Savings Accounts including Pension and 401(k) Plans
Company-Paid Life Insurance and Disability Coverage
Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
Tuition Reimbursement and Employee Referral Program
Wellness Reimbursement and Star Volunteer Program
Employee Banking Perks
Company
Five Star Bank
Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$10M2019-11-04Series Unknown· $10M
Leadership Team
Martin Birmingham
President and CEO
Christopher Campise
SVP and CIO
Recent News
Financial Institutions, Inc.
2025-10-01
Company data provided by crunchbase