FireMon · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expFireMon is a company that provides persistent network security for hybrid environments. They are seeking a Customer Success Manager to manage strategic accounts, ensuring customer satisfaction and engagement while driving value through implementation and support of their products.
AnalyticsInformation TechnologySecuritySoftware
Responsibilities
You will align with Sales to begin a relationship with your customers early in their journey with FireMon, setting the stage for a partnership
You will lead several onboarding engagements with your customers, ensuring adoption and ongoing engagement, and product satisfaction throughout the customer's journey
You will set up regular touchpoints with customers using a comprehensive engagement and communications strategy that will ensure high customer satisfaction
Perform periodic customer Experience account reviews that confirm satisfaction and expand FireMon use on the customer end
Implement and share best practices with the customer to ensure they are realizing the greatest possible value from FireMon
Use log data and usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Be the primary interface to manage and resolve critical situations
Partner with the Sales, Support, Training, Marketing and Professional Services teams to identify new opportunities to expand customer acquisition or use of FireMon products
Provide expert voice of the customer insight to Product Management, Development and Support on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates
Provide project leadership and organization for customers’ major FireMon project initiatives
Maintain current functional and technical knowledge of the FireMon product line
Document, prioritize and manage competing requests across simultaneous client engagements
Utilize all tools and resources as directed to fully engage with assigned accounts and recommend process enhancements when gaps are found
Qualification
Required
4+ years of Customer Experience (or Account Management) experience within the Network Security space (or equivalent)
Excellent communication and organization skills
Highly motivated self-starter who can work well within teams or individually
The ability to explain technical subjects to non-technical personnel in large enterprises
Proven ability to build credibility and trust with customers and internal stakeholders by fully understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge Security and Network Monitoring technologies and a desire to understand FireMon's products, services, and technology
Bachelor's degree in relevant field, or equivalent experience
Willingness to travel based on customer and business needs
Preferred
Active technical certification – CISSP level or similar industry related certification
3+ years of experience in technical project management, technical account management, Consulting, Sales Engineering, or similar customer facing role
Bilingual Spanish or Portuguese skills highly preferred
Company
FireMon
FireMon provides advanced network security management solutions for enterprises and managed service providers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
Silicon Valley BankInsight Partners
2020-09-01Debt Financing· $40M
2014-06-11Private Equity
Leadership Team
Kristen Twining
SVP Sales, Americas
Nicole Stavroff
Vice President WW Channels
Recent News
Business Wire
2026-01-15
Business Wire
2025-11-18
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