HCLTech · 2 days ago
Quality Analyst - Customer Care
Texas, United States
Full-time
Onsite
New Grad, Entry LevelHCLTech is seeking a Quality Analyst for Customer Care to ensure the smooth operation and maintenance of voice communication systems. The role involves monitoring, troubleshooting, and providing technical support to enhance service reliability while delivering exceptional customer service.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Respond To Inbound Customer Queries And Make Outbound Calls To Resolve Customer Care Requests, Utilizing Strong Customer Service Skills And Knowledge Of Voice Communication Systems
Provide Technical Support And Assist In Resolving Voice-Related Issues By Applying Knowledge Of Troubleshooting Techniques And Best Practices In Customer Service
Maintain Active Communication With Customers To Address Service Issues And Provide Timely Updates, Ensuring A High Level Of Customer Satisfaction And A Positive Experience
Create And Maintain Documentation On Voice Processes, Including Generating Reports On System Performance And Issues To Support Continuous Improvement
Collaborate With Team Members To Support And Train Colleagues, Sharing Knowledge And Ensuring Adherence To Project Requirements And Service Level Agreements
Qualification
Required
Strong Understanding Of Customer Service Principles And Practices
Proficiency In Voice Communication Systems And Troubleshooting Techniques
Excellent Written And Verbal Communication Skills
Familiarity With Customer Satisfaction Metrics, Including Nps
Outcome-Oriented Mindset With A Focus On Achieving Project Goals
Preferred
Certification In Customer Service Or Related Fields Is Optional But Valuable
Relevant Training In Voice Communication Systems Is Recommended
Benefits
FULL Medical/Vision/Dental/401K/FSA/Ancillary Plans
Tuition Reimbursement
Employee Assistance Program
Employee Discount Center
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-14
Company data provided by crunchbase