Netsmart · 3 days ago
Solution Support Representative
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expNetsmart is a technology company focused on healthcare solutions, and they are seeking a Solution Support Representative. The role involves providing initial case resolution and routing of incoming support calls, ensuring clients receive timely assistance with technical or solution issues.
Computer VisionHealth CareSoftware
No H1B
Responsibilities
Provide first point of contact support for clients reporting technical or solution issues
Diagnose and resolve standard client questions or problems over the telephone or internet
Document inbound support requests and ensure proper notation of client problems or issues
Attend required training and consumer materials to ensure you can correctly respond to client questions
Transfer issues that require more detailed analysis to more experienced associates
Collaboration with internal and external stakeholder to resolve or progress client issues forward
Qualification
Required
Associate degree or equivalent relevant work experience
Preferred
At least 1 year of customer service experience
Healthcare solution support experience
Healthcare clinical workflow experience
Strong documentation and data gathering skills
Company
Netsmart
Netsmart is a healthcare software company that assists in delivering whole-person, value-based care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
AJ Peterson
Senior Vice President & General Manager, CareGuidance
Recent News
2026-01-16
Company data provided by crunchbase