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Housing Works · 6 days ago

Floating Assistant Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$19/hr - $22.35/hr

2+ years exp

Housing Works is a community-based organization focused on ending homelessness and HIV/AIDS. They are seeking a Floating Assistant Manager to oversee the operation of thrift shops, prioritize customer service, and lead the training and development of the team.

CommunitiesNon ProfitSocial

Responsibilities

Develop strategic and operational objectives for self and others to ensure work is completed efficiently

Adjust plan accordingly and celebrate success with the team

Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos

Work with the Store Manager to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction

Work with the Store Manager to recruit, interview, hire, and train all associates

Conduct progressive coaching/counseling as necessary to ensure associates are meeting established standards

Ensure store is merchandised in accordance with Housing Works standards. Encourage teamwork and foster creativity

Recognize talent and help to develop individuals for advancement within the organization

Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met

Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks

Maintain professional and technical knowledge by attending training meetings/sessions and through independent study

Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS

Perform all other duties as directed by supervisor and/or executive management

Qualification

Retail management experienceCustomer service commitmentCommunication skillsTeam-oriented skillsSolutions-oriented mindsetSecond-hand marketSelf-motivating mindsetInterpersonal skills