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Your Health · 6 days ago

Patient Advocate

Andrews, SC

Full-time

Onsite

New Grad, Entry Level

Your Health is a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare. The Patient Advocate will assist patients by coordinating appointments, maintaining records, and providing exceptional customer service in the Andrews clinic.

Health CareHospitalProfessional Services

Responsibilities

Answer calls timely and promptly

Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude

Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction

Schedule appointments for patients with healthcare providers (which includes pharmacists, medical social workers, etc.), based on availability, medical urgency, and patient preferences

Maintain accurate and up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc

Ensure confidentiality and adhere to privacy regulations when handling sensitive patient information

Collaborate closely with care team members (healthcare providers, nurses, clinical coordinators) and other staff members to ensure optimal scheduling and coordination of patient care

Communicate changes, cancellations, or rescheduling of appointments to relevant parties in a timely manner

Communicate with providers and staff via phone, email, Teams, Athena or in person

Verify insurance coverage and eligibility for patients ensuring accurate documentation of insurance information at all times

Collaborate with the billing department to address any insurance-related issues or concerns

Collect balances, co-pays, and any outstanding payments from patients prior to their visit

Ensure accurate recording of payments and adherence to billing procedures

Collaborate with the billing department to address any billing-related inquiries or concerns

Communicate with patients, families, and caregivers, Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions

Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary

Foster effective communication between the care teams to facilitate coordinated team-based care

Perform general administrative tasks and support other staff as needed. Work assigned buckets, ticklers, census lists, and region’s scheduling voicemail tasks

Utilize the company’s software systems to enhance patient care and staff efficiency

Collaborate with internal and external resources to facilitate and ensure seamless operations

Must be available during normal work hours (unless previously approved by direct supervisor)

Utilize the company’s software systems and update information as required

Participate in coaching calls

Qualification

Medical terminologyInsurance verificationOrganizational skillsTime managementBasic computer knowledgeCommunication skillsLeadership skillsInterpersonal skillsTeam player