Dairy Farmers of America · 7 hours ago
Executive IT Support Specialist II
Kansas City, KS
Full-time
Hybrid
Mid, Senior Level
5+ years expDairy Farmers of America is seeking an Executive IT Support Specialist II to serve as the key service delivery expert for day-to-day executive and VIP technical support. The role involves providing highly skilled technical assistance, ensuring that executives have state-of-the-art IT solutions, and managing complex IT issues while delivering high-quality customer service.
AgricultureDairyDietary SupplementsFood Processing
Responsibilities
Deliver pro-active, white glove IT support to onsite and remote executives
Develop solid relationships and demonstrate expert level ability to inspire trust to best support executive-level needs, better understand how each individual operates, and improve their experience
Coach executives on secure IT practices
Independently resolve complex break/fix issues in person or via telephone
Work closely with corporate IT, Apps, and Security teams to ensure solutions that enable the executive team
Be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle
Provide recommendations to IT regarding new technologies to better support executive team members
Perform installations, replacements, upgrades, and other hardware and software solutions
Perform regular technology reviews to provide proactive support for executives and executive admin staff
Receive and respond to incoming support requests in a timely manner including off hours
Follow set procedures for logging and reporting all support efforts
Set reasonable expectations for executive staff that can be executed with a high degree of success
Conduct training designed to educate users about basic and specialized applications
Provide after-hours and weekend support as necessary
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Qualification
Required
Bachelor's degree or equivalent experience (e.g., 5 years' experience in an IT role)
3 years' direct experience supporting C-level executives and other VIP staff and executive administrators
5 years' experience in desktop hardware, operating systems, and printers
3 years' expert level experience using and supporting Apple iPhone and iPad devices
3 years' experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
2 years' experience in business communication platforms such as messaging, video conferencing, telephony, etc
Hands-on troubleshooting experience with the ability to perform under intense time pressures and scrutiny
Must understand and accept the 24/7 availability nature of Executive IT – White Glove Support
Certification and/or License – MCP, Apple Certifications, CompTia
Technical problem-solving abilities, with keen attention to detail
Strong customer-service orientation with a focus on customer satisfaction
Able to be self-motivated and directed with the ability to effectively prioritize and execute
Able to demonstrate the highest degree of professionalism and integrity
Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
Able to build trust and promote collaborative solutions
Able to be flexible which includes being on call during off hours and weekends
Able to communicate clearly and effectively, both verbally and in writing
Able to communicate technical information to non-technical individuals
Tactful coaching skills
Must be able to read, write and speak English
Company
Dairy Farmers of America
Dairy Farmers of America is a milk marketing cooperative owned and served by farmers across the nation.
10001+ employees
H1B Sponsorship
Dairy Farmers of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$45MKey Investors
U.S. Department of Agriculture
2022-09-15Grant· $45M
Leadership Team
Dennis Rodenbaugh
Chief Executive Officer
Daniel Jones
Division Chief Financial Officer
Recent News
2025-12-15
Family Features
2025-11-04
Company data provided by crunchbase