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Hilton · 4 days ago

Director of Sales - Palmer House Hilton

The Palmer House Hilton17 East Monroe Street

Full-time

Onsite

Lead/Staff, Director/Executive

$160K/yr - $160K/yr

3+ years exp

Hilton is a leader in the hospitality industry, and they are seeking a Director of Sales to maximize the value of their asset by driving revenues and creating a world-class culture. The role involves overseeing the sales team, developing commercial strategies, and improving sales performance across various revenue streams.

HospitalityLeisureResorts

Responsibilities

Lead the group, transient, and catering sales team at your hotel/complex and deploy business strategies that are creative, dynamic and impactful towards achieving your hotel's annual budget and crossover targets

Oversee commercial strategies for your sales team

Improve the performance of the sales team by connecting strategy and business processes

Design business processes to impact revenue streams, including Rooms, Catering and Events

Set deployment, team composition, and provide a cadence of activities that are a 'predictive and prescriptive' approach to drive performance

Contribute to the hotel’s Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support

Directly accountable for setting the strategy and delivery of hotel’s sales targets including Direct Selling Revenue Streams including group rooms, banquets, catering, business transient and leisure transient

Work with Hotel’s Commercial Leadership to ensure that Business Review Guidelines (current to + 5 years) and Group Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share

Strategically align sales activities and outcomes with established optimal mix, contribute to the accuracy of revenue forecasts, while executing strategies for different demand periods and the retail and group pricing targets established

Understand and contribute to the maximization of profits in line with GOP and EBITDA targets

Operate within departmental expense budget and forecasts

In collaboration with hotel’s commercial leaders, contribute to the development of knowledge of all competitor and market activity

Lead daily and weekly business review and sales strategy meetings

Manage and execute monthly, quarterly, and annual APEX performance process with eligible sales team members

In collaboration with DOSM, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis

Development and oversight of hotel’s sales site visit strategies and approach

Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools

Responsible for recruiting and retention of all sales roles

Lead, engage, and develop sales team members, including ongoing performance development and Career Development Plans

Conduct performance reviews for all direct reports and provide feedback for dotted line reports, including but not limited to: Group Sales, Business Transient Sales, Leisure Sales, Catering Sales, Contract/PERM Sales

Facilitate and lead in a culture that is aligned with Hilton’s DEI and ESG enterprise goals

Contribute to performance and commercial activity reporting for hotels (i.e., performance status communication and response plans)

Liaise with Hilton Worldwide Sales towards demand and conversion generation

Build strong relationships with CVB and 3rd party travel partners

High level of engagement with customers from all sales segments including: Support of team’s site visits and pre-convention meetings, Support of sales managers sales travel into market

Qualification

Hospitality Sales LeadershipCommercial Strategy DevelopmentRevenue ManagementDelphi FDC ProficiencyCross-Functional ExperienceNetworking SkillsLeadership SkillsCommunication SkillsCustomer FocusAdaptabilityTeamworkIntegrity

Required

Minimum Education: Bachelor's Degree preferred

Minimum Years of Experience: Three (3) or more years in hospitality sales & marketing leadership preferred

Minimum Years of Experience: Three (3) years cross-functional experience in hotel management, or related industry experience preferred

Preferred

Bachelor's Degree preferred

Three (3) or more years in hospitality sales & marketing leadership preferred

Three (3) years cross-functional experience in hotel management, or related industry experience preferred

Additional/advanced degree coursework in business administration, marketing and communications

Adaptable experience with business strategy, business planning, and business plan development

Ability to speak multiple languages

Multiple Brand experience

Proficiency in Delphi FDC preferred

Benefits

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs