The Depository Trust & Clearing Corporation (DTCC) · 2 hours ago
Application Support Engineer
Dallas, TX
Full-time
Hybrid
Mid Level
4+ years expThe Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to helping employees grow and succeed. As an Application Support Engineer, you will provide 24x7 production support for critical applications, ensuring operational resilience through proactive monitoring and incident prevention while collaborating with development teams.
FinanceFinancial ExchangesFinancial ServicesInformation Technology
Responsibilities
Deliver production support for critical applications, ensuring stability and performance
Analyze application systems to prevent recurring incidents and improve reliability
Review proposed application designs and provide feedback on gaps to business requirements
Monitor dashboards and observability tools (Splunk, NIA) to identify potential issues and prevent outages
Ensure automation produces expected results within defined thresholds
Utilize automation frameworks for proactive monitoring and validation
Gather documentation for audit requests and compliance reporting
Execute Disaster Recovery steps during planned/unplanned outages and collect BCM evidence
Align risk and control processes into daily responsibilities to monitor and mitigate risk
Expand and maintain knowledge base and runbooks for supported applications
Collaborate within the team to resolve alerts and escalate issues as needed
Perform service account renewals/password changes, resolve production defects, and implement minor enhancements
Qualification
Required
Minimum of 4 years of relevant experience
Strong background in application support and troubleshooting
Knowledge of monitoring tools such as Splunk and NIA dashboards
Solid knowledge of Unix/Linux environments
Hands-on experience with Appian, BluePrism, CRS, and familiarity with AI models
Willingness to learn new applications and provide support
Excellent communication and stakeholder management skills
Strong knowledge of ITIL processes, incident management, and production support best practices
Ability to work in a rotational 24x7 support schedule and manage hand-offs effectively
Preferred
Bachelor's degree preferred or equivalent professional experience
Exposure to BPM tools (Appian), CRS systems, Blue Prisma and AI-driven applications
Benefits
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
The Depository Trust & Clearing Corporation (DTCC)
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
5001-10000 employees
H1B Sponsorship
The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)
Funding
Current Stage
Late StageLeadership Team
Frank La Salla
President, CEO and Director of DTCC
E
Edward Cortes
Executive Director
Recent News
2026-01-09
Company data provided by crunchbase