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ChartSwap · 4 hours ago

Customer Service Representative

Houston, TX

Full-time

Onsite

New Grad, Entry Level

ChartSwap is a company focused on providing customer service solutions. The Customer Service Representative role involves assisting customers with product and service inquiries, resolving issues, and ensuring overall satisfaction with the services provided.

Health CareInformation Technology

Hiring Manager

Carla Garcia

Responsibilities

Attracts potential customers by answering product and service questions; provide education and guidance regarding best practices, and other products and services

Uses predefined resources and procedures to verify new customer information

Assists customers with utilization of application and related technologies

Update customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Complies with regulations by adhering to codes, specifications, and rules

Contributes to team effort by accomplishing related results as needed

Qualification

Customer Support processesCommunication skillsInterpersonal skillsTechnical application training

Required

High school diploma or equivalent

Excellent communication skills

Possess a strong understanding of Customer Support processes and functions. Ability to address issues with difficult customers in demanding situations

Have strong interpersonal and relationship building skills

The ability to learn and train others on a technical application

Company

ChartSwap

ChartSwap is a fast, simple and secure business-to-business (B2B) Health Information Exchange platform – connecting a rapidly expanding network of requestors and providers.

Founded in 2012