Beacon Hill · 7 hours ago
Technical Support Specialist
Elmhurst, IL
Contract
Onsite
New Grad, Entry Level
$20/hr - $23/hrBeacon Hill is a healthcare client seeking a Technical Support Analyst for their Elmhurst location. The role involves providing high-quality Help Desk support and collaborating across organizational units to meet critical business requirements.
Staffing Agency
Responsibilities
Provides a high quality of Help Desk (end user) support and care, in a timely, friendly, and courteous manner, to all employees at all business provided and/or approved work locations
Is a regular participant in the IT On-Call Procedure, providing after-hours assistance on as need basis – both as the designated on-call resource (OCR) and as an available resource to IT OCR
Configures, provisions, and maintains all business provided applications, hardware, and online solutions
Provides consultation and support for all authorized applications and online services
Triages, identifies, and resolves issues impacting the use of business provided software and hardware solutions
Responsible for the preparation and seamless integration of new business technologies into existing suite of services
Provides training to end user staff and peers on as needed basis for all business provided resources, hardware, applications, and services
Is available to receive after-hours emergency support requests and calls, as directed to them
Manages and adjusts their schedule to align with maintenance activities relating to assigned work and projects
Plans and coordinates visits to regional corporate offices, remote stations, and other approved facilities to assist with IT product related issues
Assists as in the coordination and execution of approved IT maintenance activities
Maintains (KACE) service tickets, related documentation, and service tools
Provides expert assistance to peer/core teams
Maintains and updates industry related skills; participates in career development plan
Other duties as identified and assigned
Qualification
Required
Provides a high quality of Help Desk (end user) support and care, in a timely, friendly, and courteous manner, to all employees at all business provided and/or approved work locations
Is a regular participant in the IT On-Call Procedure, providing after-hours assistance on as need basis – both as the designated on-call resource (OCR) and as an available resource to IT OCR
Configures, provisions, and maintains all business provided applications, hardware, and online solutions
Provides consultation and support for all authorized applications and online services
Triages, identifies, and resolves issues impacting the use of business provided software and hardware solutions
Responsible for the preparation and seamless integration of new business technologies into existing suite of services
Provides training to end user staff and peers on as needed basis for all business provided resources, hardware, applications, and services
Is available to receive after-hours emergency support requests and calls, as directed to them
Manages and adjusts their schedule to align with maintenance activities relating to assigned work and projects
Plans and coordinates visits to regional corporate offices, remote stations, and other approved facilities to assist with IT product related issues
Assists as in the coordination and execution of approved IT maintenance activities
Maintains (KACE) service tickets, related documentation, and service tools
Provides expert assistance to peer/core teams
Maintains and updates industry related skills; participates in career development plan
Other duties as identified and assigned
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (94)
2023 (76)
2022 (60)
2021 (77)
2020 (86)
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase