Apply on Employer Site

United Way of Palm Beach County · 1 day ago

Systems Administrator

West Palm Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

United Way of Palm Beach County is seeking a Systems Administrator responsible for Salesforce administration and CRM analysis. The role involves ensuring the organization leverages the Salesforce environment effectively to support various operational needs including fundraising and program management.

CommunitiesHealth CareNon Profit

Responsibilities

Serve as primary administrator for UWPBC's Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application

Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings

Maintain user accounts, permissions, roles, profiles, sharing rules, and audits

Build and maintain reports, dashboards, and data quality monitoring tools

Oversee sandbox management, deployments, release readiness, and routine system maintenance

Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication

Ensure system security best practices, including MFA, health checks, and adherence to IT policies

Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions

Analyze workflows, identify gaps, and develop recommendations for improvement

Design and document processes, functional requirements, data dictionaries, and system workflows

Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services

Maintain high-quality data through governance, validation, deduplication, and monitoring processes

Develop reporting standards and create actionable dashboards for leadership and department teams

Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting

Provide training, coaching, and resources for new and existing users

Promote system adoption through documentation, office hours, and clear communication

Support organizational change related to CRM improvements and new processes

Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications

Participate in occasional after-hours maintenance windows or system upgrades

Perform other duties as assigned to support UWPBC's technology and data strategy

Assist, as assigned by management, with the organization's disaster response efforts

Perform other duties as opportunities are presented and/or assigned

Qualification

Salesforce AdministrationSalesforce Nonprofit CloudSalesforce Configuration ToolsData GovernanceBusiness AnalysisUser TrainingCommunicationOrganizational Skills

Required

3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role

Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.)

Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management

Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.)

Strong understanding of data governance, data modeling, and CRM best practices

Demonstrated ability to lead cross-functional projects and drive user adoption

Excellent communication skills, including the ability to explain technical concepts to non-technical audiences

High attention to detail, strong organizational skills, and the ability to manage multiple priorities

Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making

Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment