Playbook Sports · 5 days ago
Customer Success Manager
Hoboken, NJ
Full-time
Onsite
Entry Level
1+ years expPlaybook Sports is dedicated to transforming how sports, education, and activity organizations manage their programs. The Customer Success Manager will ensure customer adoption and satisfaction while managing post-sale relationships and guiding customers through their journey with Playbook's platform.
Sports
Responsibilities
Serve as the primary point of contact for a portfolio of accounts—many in youth sports, education, or activity programming—ensuring smooth onboarding, engagement, and long-term success
Develop and implement Customer Success Plans tailored to each customer’s program goals and operational needs
Drive user adoption and build trusted relationships at multiple levels within customer organizations to support retention and satisfaction
Partner with the Sales team to identify expansion opportunities and ensure seamless handoffs throughout the customer lifecycle
Lead onboarding sessions and deliver impactful training to new clients, helping them get immediate value from Playbook
Gather customer feedback and collaborate cross-functionally to enhance the platform based on real-world user needs
Provide proactive support, anticipating challenges and ensuring customers have a frictionless experience
Qualification
Required
1–3 years of customer-facing experience in Customer Success, Account Management, Support, or a related role
Excellent communication and relationship-building skills, both written and verbal
Strong organizational abilities with the capacity to manage multiple accounts and projects simultaneously
A proactive problem-solver who can work independently and make confident decisions
A genuine passion for technology, customer success, and improving the experience of sports and education organizations
Preferred
Experience working with youth sports organizations, education programs, community activities, or SaaS platforms is strongly preferred
Some exposure to enterprise or large multi-site accounts is a plus
Hands-on experience in youth sports, coaching, program operations, education, or activity-focused SaaS tools
Benefits
401(k)
Paid Time Off
Health Reimbursement Account (HRA)
Paid Travel Opportunities
Company
Playbook Sports
At Playbook, we believe that every child deserves access to life-changing sports & education programs, and especially once-in-a-lifetime experiences with professional athletes and venues.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Marcus
Co-Founder & Director of Talent
RJ Moakler
Manager, Team Partnerships
Company data provided by crunchbase