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RMantra Solutions · 16 hours ago

Data Collection Specialist (DCS)

Reston, VA

Full-time

Onsite

Entry Level

1+ years exp

RMantra Solutions is seeking a Data Collection Specialist (DCS) to support their operations at Scott AFB, IL. The role involves monitoring performance standards, collaborating with the team, and ensuring efficiency in data collection processes.

DatabaseInformation TechnologyWarehousing

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center

Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to

Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective

Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met

Receive ad-hoc requests from team leads and provide timely responses back to requestor

Utilize report data to identify and recommend correction on routine problems and issues