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ASSA ABLOY Opening Solutions Americas · 3 days ago

Integrated Solutions Manager

Phoenix, AZ

Full-time

Onsite

Senior Level

7+ years exp

ASSA ABLOY Opening Solutions Americas is seeking an Integrated Solutions Manager to oversee day-to-day operations for the RITE Door and RITE Slide integrated products. The role involves managing operations and project services, ensuring order accuracy, and delivering exceptional customer experiences while fostering a culture of continuous improvement.

Building Materials

Responsibilities

Manage the flow of order writing and processing

Direct orders to the proper manufacturing locations

Collaborate with operations teams across multiple manufacturing locations

Audit customer orders for accuracy and/or production issues

Oversee procurement activities for customer orders

Control production scheduling and backlogs

Ensure On-Time Order Fill Rates & Shipping

Monitor and respond to customer inquiries, elevated issues, or concerns

Develop and implement SOP’s as needed to provide guidance and a culture of continuous improvement

Support creation of technical materials, instruction sheets, and presentations

Manage the P&L for Integrated Solutions

Actively participate in providing a safe and harmonious working environment for all employees

Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct

Ensure the timely processing of customer quotes, ensuring accuracy and pricing

Drive Quote follow up process, evaluate hit rate and customer metrics

Oversee and assist with Project Submittals & Drawings

Provide Technical & Installation Support

Perform other duties and special projects as required

Qualification

Operations ManagementCustomer ManagementProject ServicesTechnical SupportERP ExperienceMultitaskingMicrosoft SuiteProblem-solvingCommunication Skills

Required

Bachelor's degree or related experience/skills

Minimum of 7 years of experience managing and accomplishing goals through your team

Proven track record of delivering an outstanding customer experience

Demonstrated track record of being a self-starter and being resourceful

Natural enthusiasm for problem-solving with meaningful solutions

Exceptional skills in communicating to diverse technical and non-technical audiences

Ability to multitask and prioritize projects under tight deadlines

Proficiency in Microsoft Suite and previous experience within an ERP environment

Ability to travel throughout US, Canada, and Mexico 10-20% of the time

Preferred

Previous experience in the door and/or hardware is highly desired, experience in architecture, construction, building products or a related industry also considered

Previous experience with customer management within a manufacturing / production environment would be a plus