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Private Client Select · 1 day ago

End-User & Application Support Analyst

San Diego, CA

Full-time

Hybrid

Mid Level

3+ years exp

Private Client Select (PCS) is one of the largest high net worth managing general underwriters, focusing on providing complex insurance solutions for affluent families. The End-User & Application Support Analyst role involves supporting the PCS One application suite and core insurance platforms, with a primary focus on application support while also handling end-user and service desk responsibilities.

Auto InsuranceFinancial ServicesInsuranceProperty InsuranceRisk Management

No H1B

Hiring Manager

Stephanie Garcia, MBA, PHR

Responsibilities

Provide functional and technical support for insurance platforms including:

Salesforce, Instanda, Duck Creek

Billing and policy administration systems

Support common insurance workflows:

New business quoting

Policy issuance and binding

Endorsements and renewals

Agency and broker onboarding

Triage application issues, validate data and access dependencies, and coordinate resolution with product, development, and L2/L3 support teams

Participate in business-as-usual (BAU) release support and day 2 activities; communicate status, workarounds, and resolutions clearly to business users

Support user onboarding/offboarding and access changes using Okta Workforce and Okta CIAM

Manage Okta group-based provisioning and validate profile attributes for the PCS One application suite

Troubleshoot SSO and access issues

Ensure access aligns with role, compliance, and operational requirements

Provide foundational/beginner support for Jira (intake, updates, workflows)

Contribute to Confluence documentation for application support, access workflows, and common issues. Maintain clear SOPs and job aids

Serve as first-line support for end-user technology issues when application-related or identity-adjacent

Triage and resolve tickets through Freshservice; escalate appropriately with strong documentation

Support Microsoft 365 (Outlook/Exchange, Teams, SharePoint, Intune) at a functional level

Deliver a professional, business-aware support experience

Identify repetitive tasks and support no-code / low-code automation where applicable

Execute and lightly modify PowerShell scripts related to provisioning or reporting

Qualification

Application supportInsurance platformsIdentityAccessMicrosoft 365Okta provisioningPowerShell scriptingCustomer serviceProcess improvementJira familiarityConfluence familiarityCommunication skills