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Penn Foster Group · 1 day ago

Externship Advocate

United States

Full-time

Remote

New Grad, Entry Level

Penn Foster Group is transforming online learning to help learners by uniting various education platforms. The Externship Advocate supports students through the externship placement process, managing communication, maintaining a network of externship sites, and providing mentorship throughout their clinical experience.

EducationInternet

Hiring Manager

Kristen Schenck

Responsibilities

Ensure timely placement of eligible students into qualified externship sites

Manage communication with both students and externship sites to facilitate a frictionless placement process

Maintain and expand a nationwide network of externship partners

Guide students through externship policies, procedures, and expectations

Provide personalized, professional support to students throughout the externship experience & serve as first point of contact for externship-related questions or concerns

Respond promptly to student inquiries and maintain consistent communication until externship completion

Collect, review, and document all required externship materials and performance evaluations

Track and analyze student and externship partner feedback to improve the externship experience; provide feedback to leadership to guide improvements

Accurately record student data in the placement CRM and other systems

Collaborate with other team members and departments to ensure seamless externship experiences, specifically academics, learner success, instructors, product, and technology

Meet key performance indicators (KPIs) in placement rates, communication metrics, and student satisfaction

Contribute to team initiatives and support broader organizational goals

Qualification

Healthcare education experienceLearning Management System (LMS)Externship placement programsVerbal communicationWritten communicationEmpathyMulti-taskingActive listening

Required

Experience in a healthcare education ecosystem and knowledge of supporting a Learning Management System (LMS)

Possess a background in Allied healthcare job and externship placement programs

Action oriented with an ability to multi-task and work efficiently to meet deadlines

Excellent verbal and written communication skills

Acute active listening skills

Demonstrates empathy, respect, and awareness of the needs of our Learners

When working from home, access to consistent, adequate internet connectivity is required

Preferred

Bachelor's Degree or equivalent professional experience preferred

Benefits

Medical

Dental

Vision

Flexible spending

Generous paid time off

Company

Penn Foster Group

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.

Founded in 1890