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WesBanco · 17 hours ago

Mortgage Resolution Specialist

Wheeling, WV

Full-time

Onsite

Entry, Mid Level

2+ years exp

WesBanco Bank, Inc. is a financial institution seeking a Mortgage Resolution Specialist to manage the day-to-day collections of residential real estate secured loans. The specialist will provide borrowers with options to avoid foreclosure and serve as the primary contact throughout the Loss Mitigation process, ensuring compliance with regulations and bank policies.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts

Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro)

Determine reason for non-payment

Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account

Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account

Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements

Negotiate payment arrangement with borrower(s)

Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process

Process GL and Payment Tickets as applicable when payment is received

Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification

Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines

Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure

Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate

Submit completed Loss Mitigation packages for approval

Adhere to stated timelines throughout the collection and Loss Mitigation process

Verify 'Proof of Insurance' for collateralized loans as needed

Order appraisals when appropriate

Analyze Loan/collateral file to make recommendation for appropriate action

Review personal credit and asset reports to make recommendations as to appropriate strategy

Organize and prepare files to be referred for foreclosure

Make appropriate file notations for all correspondence and any other events to CARM Pro system

Qualification

Mortgage loan servicingLoss mitigation optionsStateFederal regulationsFIS IntellectCARM Pro Collection SystemWork detail accuracyProfessional demeanorHigh pressure environmentMS OfficeCommunication skillsTime managementTeamworkConfidentiality

Required

High school diploma or General Education Degree (GED)

Minimum of Two (2) years banking experience

Minimum of One (1) year of collection experience

Willingness to provide a level of service which will clearly differentiate us from our competitors

Professional demeanor in appearance, interpersonal relations, work ethic and attitude

Possess clear, concise, effective written and oral communication skills

Ability to accurately follow instructions on a variety of subjects

Must be able to manage time effectively

Must be willing to work as part of a team

Ability to maintain confidentiality

Ability to accurately handle work detail

Ability to work in a high pressure fast paced work environment

MS Office, including Word, Excel and Outlook

Preferred

Associates Degree

Knowledge and ability to use FIS Intellect and CARM Pro Collection System

Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines