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Myomo, Inc. · 18 hours ago

Technical Customer Support Supervisor

Burlington, MA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $72K/yr

5+ years exp

Myomo, Inc. is a company that develops and markets innovative powered arm braces to restore function in individuals with neurological impairments. The Technical Customer Support Supervisor will oversee the customer support team, manage daily operations, and ensure compliance with quality management systems while also handling customer support cases and training staff.

BiotechnologyHealth CareMedical Device

Responsibilities

Initiate, process, and close out support cases

Conduct complaint investigations with Engineering and/or management

Contribute to technical corrective actions

Facilitate tracking and expediting devices through the Service and Repair group as appropriate

Serve as a role model, leading associate staff in completing the below tasks, as well as assisting with workload and assignments as follows:

Managing incoming communications and answering support calls

Schedule and both lead support and troubleshooting for Myomo's products

Update worksheets, entering cases and RMA’s in the product lifecycle management/Quality management system software application

Conduct data analysis and generate reports, ensuring QMS compliance as appropriate

Provide technical support for sales and field personnel

Assist with developing documents of area procedures and instructions

Provide training and development to employees including performance management

Participate in the hiring process and disciplinary processes

Qualification

Supervisory experienceTechnical customer supportData analysisMicrosoft OfficeProduct Lifecycle ManagementCommunication skillsOrganizational skillsAttention to detailTeamworkAdaptability