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BlueCross BlueShield of South Carolina · 1 day ago

Workforce and Reporting Manager

Columbia, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

BlueCross BlueShield of South Carolina is a leading insurance company with deep roots in the community. They are seeking a Workforce and Reporting Manager to oversee customer service teams and manage day-to-day operations, ensuring high performance and compliance with regulations.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters

Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions

Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency

Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations

Monitors expenses and prepares annual budget for team

Qualification

Supervisory experienceCustomer service experienceAnalytical skillsMicrosoft OfficeCustomer service orientationCommunicationDecision makingProblem solvingInterpersonal skillsTime managementLeadership skills

Required

Bachelor's degree

4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)

2 years of health related or customer service work experience

1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above

Excellent communication, decision making, analytical, and problem solving skills

Excellent interpersonal, time management, and leadership skills

Superior customer service orientation

Microsoft Office

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees