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Humana · 1 day ago

Nicotine Cessation Specialist

United States

Full-time

Remote

Mid Level

$45K/yr - $61K/yr

3+ years exp

Humana is a health-focused organization committed to helping individuals achieve their best health. The Nicotine Cessation Specialist will engage with callers seeking assistance in quitting tobacco or nicotine use, providing coaching and resources to support their wellness journey.

Health CareHealth InsuranceInsuranceVenture Capital

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Answers incoming Quit line calls from those wishing to stop nicotine use

Completes all screening tool questions with appropriate information

Provides coaching to review results of screening, support of goal setting with a focus on personalized lifestyle health improvement of the beneficiary

Distributes cessation reference materials to those incoming callers desiring this information

Delivers appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health-related treatment

Follows policy and procedures for the Quit line process

Actively participates in updating tobacco and vaping cessation information, as it becomes available

Complete beneficiary contact on those messages left on the answering system during unmanned call times or high-volume call periods

Coordination of Humana Military health and well-being programs, services, tools, and resources

Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco and vaping cessation information

Qualification

HealthWellness coachingCustomer service experienceMotivational InterviewingBilingual in Spanish/EnglishDiscussion facilitatorEmpathyOrganizational skillsCommunication skills

Required

Our Department of Defense Contract requires U.S. citizenship for this position

Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services, previously known as eQIP - Electronic Questionnaire for Investigation Processing)

HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico

Must be a non-smoker/non-vaping

Must have 3 or more years' experience in health and wellness coaching, or customer service with health coaching experience

Must have the flexibility to work any 8 hour shift between the hours of 8:00 AM and 6:00 PM Eastern Time, Monday – Friday

Must be able to work 8 - 5 p.m. Eastern Time, Monday - Friday during the training period

Strong organizational skills, including the ability to manage deadlines, multiple tasks, and priorities simultaneously

Ability to serve as a discussion facilitator for beneficiary behavior change, and/or educator