SERVPRO · 1 week ago
Franchise Business Consultant
Gallatin, TN
Full-time
Onsite
Senior Level
5+ years expSERVPRO is a trusted leader in fire and water cleanup and restoration services, and they are seeking a Franchise Business Consultant. The role involves providing consultation services and support to franchisees to enhance customer service, revenue growth, profitability, management, and staff development.
ConsumerIndustrial
Responsibilities
Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement
Revenue Growth: Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth
Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals
Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team
Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed
Keep Regional Director of Operations informed and provide weekly production updates
Document franchise consultation activities within Salesforce
Remain current on new technology as it relates to cleaning and restoration best practices
Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners
Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions
Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring
Answer general business operation and development questions
Control and manage individual expense reports in accordance with company travel policy
Maximize revenues and document the individual plan to improve each franchise
Help franchise owners by engaging in inter-office collaboration and mentorship
Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand
Engage in completing company initiatives and assigned tasks in a timely and efficient manner
Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed
Qualification
Required
Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
English language fluency required
Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner
Must have 'the Passion to Serve' franchisees through consultative skills
Ability to present and speak professionally to large groups
Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint
A thorough understanding of the SERVPRO® Operating System
A thorough understanding of SERVPRO® Stages of Development
An understanding of financial statements, QuickBooks® Online, and general business practices
A complete understanding of training venues, resources, and programs
Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital. SERVPRO® must maintain our status as the most professional company in our industry
Professional positive attitude for franchisees, team members, and colleagues is essential
Proven competence in the areas of leadership and academics
Ability to work collaboratively with others and fully engage is special projects
Ongoing effort to increase knowledge of our industry and support of the brand
College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability
Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment (Testing and renewal fees not reimbursed by SERVPRO®)
Successful passing grade of company provided IICRC, WRT, and ASD testing is also acceptable
Benefits
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Company
SERVPRO
servpro is a construction company providing water restoration and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-03-26Acquired
Leadership Team
Brett Ponton
Chief Executive Officer
R
Rick Isaacson
Chief Executive Officer
Recent News
2026-01-15
Sports Business Journal
2025-11-19
Company data provided by crunchbase