Apply on Employer Site

WinnCompanies · 12 hours ago

Service Order Coordinator (Fort Wainwright)

Fort Wainwright, AK 99703, USA

Full-time

Onsite

Entry Level

1+ years exp

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. They are looking for a Service Order Coordinator to join their military housing team at Fort Wainwright, AK, responsible for ensuring data integrity of service orders and supporting technicians and supervisors.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Monitor service order schedule to ensure appropriate goals and targets are met. Complete follow-up scheduling such as parts hold, subcontract scheduling etc

Reschedule missed appointments, due to not-at-home or minor incidents. Complete after-hour call handling and work order processing. Monitor radio (where present)

Complete preventative maintenance work order and internal work order processing. Complete pest control work order. Utilize the Yardi database to manage the service process. Ensure that all new and revised maintenance policies and information are implemented once received

Provide support to technicians and supervisors to support service order functions. Assist in employee timesheets (temp timesheet support, techs without mobile devices, etc.)

Provide support for technicians/supervisors for "day-off" work order handling and rescheduling. Complete mobile device assistance. Assist supervisors

Ensure work orders are coded and classified correctly. Verify that labor and parts entries are entered on all work orders. Reconcile service hours in Yardi

Maintain schedule for team changes. Modify the schedule settings based on ATO, sick time, team meetings, and training. Ensure that the technician skill sets are accurate and current. Ensure the on-call schedule and site information is accurate and up to date on the Teams sites for the Dispatch team to utilize. Serve as the primary liaison between the site and the dispatch team to ensure smooth communication and operations

Monitor and address open work orders using the Open WO Analysis Report on a daily basis. Provide the DOM and Maintenance Managers with the informational resources required to make informed decisions about the daily operations

Make recommendations for solutions and ensure solutions are implemented by appropriate staff. Review reports to look for inaccuracies and spot trends. Ensure daily goals of the project are being met. Monitor data integrity through various methods and assists staff with corrections, as well as identifying steps to avoid future errors

May generate or receive service order contracted purchase orders

Qualification

Data integrity verificationYardi database managementResidential maintenance knowledgeMicrosoft Office proficiencyCustomer service skillsMulti-tasking abilityOrganizational skillsVerbal communication skillsWritten communication skillsAttention to detailTeam collaboration

Required

High school diploma or GED equivalent

1-3 years of relevant work experience

A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy

Basic knowledge of residential maintenance and construction

Experience with computer systems, particularly Microsoft Office

Excellent customer service and organizational skills

Solid verbal and written communication skills

Superb attention to detail

Ability to manage multiple assignments and tasks

Ability to work with a diverse group of people and personalities

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility

Preferred

Bachelor's degree in business management or another related field

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families