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Optima Dermatology · 7 hours ago

Medical Care Coordinator (Medical Assistant)

Portsmouth, NH (Corporate)

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Optima Dermatology is a multi-site dermatology group seeking a part-time Medical Assistant to join their Patient Care Team. The Medical Care Coordinator will provide exceptional customer service, support patient needs, and assist internal providers while maintaining compliance with established policies and procedures.

Cosmetic SurgeryHealth CareMedical

Responsibilities

Answer all back office incoming calls and voicemails for practices as needed

Understand our provider preferences, scheduling instructions, and complete registration and scheduling in accordance with established procedures. Confirm, cancel, and reschedule appointments. Assist patients with instructions to complete forms, register for portal access, and set appointment expectations

Understand marketing efforts promotions and campaigns, support these efforts through patient interactions, resulting in achievement of expected appointment conversions

Review pathology and lab results with patients per provider’s instructions

Schedules office appointments and surgical procedure appointments as necessary, and urgent visits as appropriate

Phone prescriptions and refills to pharmacy according per provider’s instructions, including initiation and management of prior authorizations as directed

Knowledgeable of all products and procedures in our practices and demonstrates competency in providing an overview to patients

Follow up with patients’ post-visit for future visit scheduling

Provide patient instructions verbally or in writing when necessary for post care per provider Instructions

Demonstrate effective call handling, including deescalating patients. Appropriately identifies and escalates priority situations including patients experiencing adverse reactions

Consistently operate within and is measured on ability to build rapport, actively listen, follow up and manage patient correspondence, internal and external communication, service and support, critical thinking, planning, and problem solving

Consistently achieve the expected goals including but not limited to completion of assigned daily activities, schedule adherence, availability, appointment conversions, product knowledge, quality, and compliance

Work as a collaborative team member within a distributed organization demonstrated by communicating effectively with leaders, providers, practice staff and co-workers. Participate in team/staff meetings and maintain a positive attitude

Demonstrate in-depth knowledge of all departments at Optima

Follow all HIPAA guidelines and complies with annual training and understands and operates within the associated scope of practice of a Medical Assistant as outlined by company and state applicable guidelines

Demonstrate our values in interactions, empathy, and sensitivity towards patient/family rights

Comply with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations

Ability to attain basic competencies in operation of computer software including scheduling programs, electronic health records, and computerized telephone system

Demonstrate strong interpersonal skills, excellent written and verbal communication, and adhere to documentation expectations

Maintain compliance with attendance and punctuality requirements and policies outlined in the employee handbook

Other duties as assigned

Qualification

Certified Medical AssistantCustomer Service ExperienceElectronic Health RecordsMicrosoft Office ProficiencyTime Management SkillsInterpersonal SkillsCommunication SkillsProblem SolvingTeam Collaboration