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Upperline Health · 1 day ago

Care Navigator (Inbound)

United States

Full-time

Remote

New Grad, Entry Level

Upperline Health is an innovative healthcare company focused on value-based care for patients with chronic illnesses. They are seeking an Inbound Care Navigator to support clinicians by coordinating care delivery and managing patient interactions. The role involves telephonic support, scheduling visits, and assisting patients in accessing community resources.

Health CareHospitalPersonal Health

Responsibilities

Telephonic conversations with Upperline patients and their families, including triaging incoming calls as well as making proactive outgoing calls as requested by Upperline’s clinicians

Identifying community resources and assisting Upperline’s patients and families in accessing those resources

Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits

Participation in weekly interdisciplinary team meetings

Provide weekend support as needed by the team

Other related duties as deemed necessary by Upperline Health

Qualification

Healthcare experiencePatient engagementOrganizational skillsBSW certificationCNA certificationLPN certificationMA certificationCustomer servicePhone etiquetteMulti-taskingWord proficiencyExcel proficiencyDatabase managementVirtual settingPrivate workspaceProblem solvingWriting skillsWork ethicIndependent work