SISL Global ยท 6 hours ago
Desktop Support Technician
Nashville, TN
Contract
Hybrid
Mid LevelSISL Global is seeking a Desktop Support Technician to provide technical support for hardware and software issues. The role involves diagnosing technical problems, maintaining systems, and ensuring user satisfaction through effective troubleshooting and support.
Information Technology & Services
Hiring Manager
Vikrant Kumar Srivastava
Responsibilities
Provide technical support for desktop/laptop hardware, software, and peripheral issues
Diagnose and resolve advanced technical issues escalated from the support team
Install, configure, and maintain operating systems, software applications, and system updates
Perform root cause analysis to identify recurring technical problems and develop solutions
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN
Collaborate with IT team members on projects, upgrades, and implementations
Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system
Provide remote support and troubleshooting for users working from home or in the field
Train and mentor junior support technicians as needed
Ensure compliance with IT policies, security protocols, and best practices
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Qualification
Required
Provide technical support for desktop/laptop hardware, software, and peripheral issues
Diagnose and resolve advanced technical issues escalated from the support team
Install, configure, and maintain operating systems, software applications, and system updates
Perform root cause analysis to identify recurring technical problems and develop solutions
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN
Collaborate with IT team members on projects, upgrades, and implementations
Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system
Provide remote support and troubleshooting for users working from home or in the field
Train and mentor junior support technicians as needed
Ensure compliance with IT policies, security protocols, and best practices
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Company
SISL Global
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase