Harness · 3 days ago
Principal Customer Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$165K/yr - $195K/yr
5+ years expHarness is a leading AI-powered software delivery platform founded by Jyoti Bansal, focused on streamlining software development processes. They are seeking a Principal Customer Architect to act as a technical expert for customers, ensuring they maximize value from the platform through strategic guidance, technical enablement, and collaboration with cross-functional teams.
Artificial Intelligence (AI)Developer ToolsDevOpsProductivity ToolsSaaS
Responsibilities
Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction
Provide best-practice guidance and hands-on support so customers fully leverage our solutions, aiming to maintain over 90% product adoption in each account
Serve as a trusted technical advisor to customer teams, understanding their goals and challenges
Influence key stakeholders by articulating how our platform aligns with their business objectives, and guide them on strategic infrastructure improvements to achieve desired outcomes
Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value
Prepare compelling presentations (using Google Slides and other tools) to highlight ROI, technical achievements, and next-step recommendations
Proactively monitor customer health and usage metrics
Perform churn analysis to identify at-risk accounts and technical pain points
Work with customers to resolve issues, optimize their implementations, and ensure technical success — thereby maintaining an Annual Gross Retention Rate (AGRR) above 90%
Deliver hands-on support in the Infrastructure-as-Code module
Help customers implement and manage IaC solutions to automate their cloud infrastructure on platforms like AWS and GCP
Guide customers in building and improving Internal Developer Platforms on Kubernetes
Assist with setting up CI/CD pipelines, container orchestration, and developer self-service workflows
Contribute your expertise to new domains such as Software Engineering Intelligence (SEI), Cloud Cost Management (CCM), and Customer Engineering (CE)
Help customers adopt these emerging solutions by providing architectural guidance and hands-on assistance
Act as the voice of the customer internally
Work with Product and Engineering teams to translate feedback into improvements, influence roadmaps, and troubleshoot complex issues
Partner with Customer Success Managers and Sales to strategize on account plans, renewals, and expansion
Qualification
Required
Senior-level experience (typically 5+ years) in DevOps, SRE, or related engineering roles
Strong communication and presentation skills with the ability to influence stakeholders
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Hands-on experience with Terraform for managing cloud infrastructure
Design and reuse of IaC modules across environments
Proficiency with AWS and GCP, including networking, compute, IAM, and security
Familiarity with Terragrunt, CDK, Cloud Formation or similar IaC automation frameworks
Familiarity with Ansible or similar configuration management frameworks
Deep understanding of Kubernetes (EKS, GKE, or self-managed clusters)
Experience with Helm, Kustomize, and other K8s tools
Workflow orchestrations using CI/CD tools
Knowledge of developer self-service workflows and platform engineering principles
Proficiency in Python, Bash, or Go for scripting and automation
Experience setting up comprehensive logging, alerting, and performance dashboards
Understanding of security best practices for infrastructure and DevOps tooling
Exposure to tools like OPA/Gatekeeper, HashiCorp Vault, or equivalent
Strong customer empathy and consultative mindset
Ability to explain complex technical architectures to a non-technical audience
Excellent collaboration and documentation habits
Preferred
Experience in customer-facing technical roles (e.g. Solutions Architect, CSE, Professional Services)
Relevant certifications (e.g. AWS, GCP, Kubernetes, Terraform)
Benefits
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement
Company
Harness
Harness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools.
501-1000 employees
H1B Sponsorship
Harness has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (22)
2023 (10)
2022 (36)
2021 (6)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$775MKey Investors
Goldman SachsSilicon Valley BankNorwest
2025-12-11Series E· $200M
2025-12-11Secondary Market
2024-05-14Debt Financing· $150M
Leadership Team
Jyoti Bansal
CEO & Co-Founder
Ravitej Yadalam
Senior Director of Product Management
Recent News
DevOps.com
2026-01-16
2026-01-14
2026-01-07
Company data provided by crunchbase