Stream Innovations Inc. · 4 days ago
Consumer Collections Representative
Conshohocken, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expStream Innovations Inc. is a consumer lending platform focused on the borrowing needs of homeowners. The Customer Account Representative plays a key role in delivering exceptional customer service, resolving borrower inquiries, and executing servicing tasks related to payments and account updates.
CreditFinanceFinancial ServicesFinTechPoint of Sale
Responsibilities
Respond to borrower inquiries via phone and email
Assist borrowers with questions about payments, account balances, statements, payoff quotes, and other servicing-related topics
Process servicing requests and maintain account records
Handle common servicing tasks such as updating payment methods, modifying due dates, and resolving returned payments
Monitor and follow up on past-due accounts
Contact borrowers with missed or upcoming payments to provide guidance and help bring accounts current in a respectful, compliant manner
Collaborate with merchants and internal teams
Serve as a point of contact for merchants to help resolve installation or product related issues
Identify and escalate complex issues
Route legal, regulatory, or sensitive inquiries to appropriate departments while maintaining professionalism and customer focus
Support cross-functional projects and process improvements
Participate in special projects, process updates, or training as assigned by management
Qualification
Required
Willingness to work evening and weekend shifts a must
0–2 years of experience in customer service, financial services, or administrative roles
Excellent communication skills, both verbal and written
Strong attention to detail and ability to follow procedures
Professional, patient, and firm demeanor when handling sensitive borrower conversations
Willingness to learn servicing systems and compliance basics
Willingness to undergo background check(s)
Comfort working in a fast-paced, team-oriented environment
Ability to work on-site full-time in Conshohocken, PA
Flexibility in scheduling as business needs require
Preferred
Bachelor's degree or equivalent experience
Familiarity with Microsoft Office (Excel, Outlook, Word)
Experience working with call center tools and or loan platforms
Past work in collections highly valued
Benefits
Company-paid health, dental and vision
Company-paid life insurance
Company-paid disability insurance
Paid parental leave
Retirement savings plan with match
Paid time off and holidays
Professional development and advancement opportunities
Company
Stream Innovations Inc.
We co-develop innovative financial solutions with merchant partners who focus on providing energy-efficient home improvement solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Parmjeet Singh
Chief Executive Officer
Company data provided by crunchbase