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NEOGOV · 22 hours ago

Program Coordinator II / Branch Manager II - 184142

Horry County, SC

Full-time

Onsite

Mid, Senior Level

$61K/yr - $64K/yr

2+ years exp

NEOGOV is seeking a Branch Manager II for the Department of Motor Vehicles in South Carolina. The Branch Manager will oversee daily operations, manage personnel matters, and ensure compliance with DMV policies while providing excellent customer service.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Manages, directs, plans, and coordinates the activities necessary for the day-to-day office operation of a branch office. Performs and assists with audits of offices and associated entities operating under the Agency's enforcement areas

Monitors miscellaneous investigations ensuring department criteria and policies have been met. Holds office meetings to advise staff on new and existing DMV policies and procedures

Manages all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure they meet requirements and needs

Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS ratings and time entries/request in SCEIS

Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly, and yearly reports

Guides subordinate employees on DMV policy and procedures

Examines, accepts, prepares, enters, and prints all documents required in issuing driver licenses beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, license plates, permits, and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles

Performs edits of the customer's name and address fields. Processes Motor Voter Registration requests

Research suspension inquiries, modifies driver record status, and clears suspensions

Processes International Registration plan registration credentials and issues automobile dealership licenses. Administers knowledge tests for all classes to include CDL

Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements by phone, email, and in-person. Greets and directs customers to appropriate areas of the office

Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily report and refund request documents

Computes vehicle sales tax and makes weight adjustments to the vehicle record file

Other duties as required by manager

Qualification

Customer ServicePlanningSchedulingHuman ResourcesComputer SkillsCommunicationTeam LeadershipProblem Solving

Required

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval

Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests

Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests

Ability to interpret and apply laws and procedures

Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service

Ability to conduct meetings, interviews, and conferences, and must have computer skills

Preferred

A bachelor's degree and two (2) years of related experience

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Insurance Benefits

Retirement Benefits

Workplace Benefits