Diversified Systems.com ยท 1 day ago
Senior User Experience Researcher
United States
Full-time
Remote
Mid, Senior Level
2+ years expDiversified Systems is an award-winning Technology Services corporation seeking a Senior User Experience Researcher to enhance the caseworker experience in eligibility and compliance processes. The role involves conducting user research, analyzing systems, and collaborating with cross-functional teams to implement insights and improve operations.
DatabaseInformation TechnologyProject Management
Responsibilities
Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at Client and county offices
Conducting user research through interviews, shadowing, and observation of frontline staff
Analyzing current systems and data flows
Mapping the end-to-end user journey
Uncover pain points and inefficiencies
Produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes
Communicate insights to cross-functional teams
Work with the project, design, and development teams, product managers, and program staff on implementing the modifications to production
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment
Represent the voice of the user
Qualification
Required
Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
2+ years of UX experience, with a focus on building and designing products, platforms, or services at scale
Experience building successful product design based on research
Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
Experience building alignment with stakeholders
Experience leading design for a product, platform, or service
Experience with iterative or agile development methodologies
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations
Benefits
Flexible and competitive compensation benefit packages
Company
Diversified Systems.com
(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Archie Williamson
Founder and Senior Managing Director
Nathan Paige, MBA, ITIL
Managing Partner & EVP
Company data provided by crunchbase