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Merck · 19 hours ago

TOPS RunOps Research Application Lead

USA - New Jersey - Rahway

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $164K/yr

3+ years exp

Merck is a global healthcare company dedicated to saving and improving lives. They are seeking a TOPS RunOps Research Application Lead to oversee the operations management of assigned application portfolios, ensuring adherence to standards and driving operational excellence. The role involves collaborating with global teams and managing the application lifecycle within the pharmaceutical domain.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Plan, organize, and manage the execution of application end-to-end lifecycle operations (e.g., monitoring, incident resolution, patching, DR, minor enhancements, archival, decommission, other) for assigned groupings of applications (portfolios); inclusive of their front-end, middleware, reporting, and Infrastructure components

Determine, establish, measure, and report application operational performance for relevant targets (e.g., SLA, SLO, SLI, OLA, Error Budget Policy)

Determine, plan, organize, and managed the execution of application operations performance improvements (e.g., modernization, reliability, recoverability, FinOps, SLA/SLO/OLA/other)

Plan, organize, and manage the ongoing adherence of assigned application groupings to Company standards (e.g., operations excellence, compliance, audit, DevXOps, security, other)

Responsible for setting, publishing, governing, and driving operations standards and procedures across the enterprise

Detect, surface, socialize, and action application operations insights (e.g., trending, performance, results) with stakeholders

Plan, organize, socialize, and implement application annual support plans (e.g., scope, estimates, resourcing, contracting, other)

Manage the resolution of application support issues (non-Prod and Prod) and subsequent problem investigations (RCA/CAPA)

Manage customer and stakeholder application operations service support escalations and CSAT/NPS

Collaborate with peers, customers, and others on common opportunities to simplify, optimize, and enhance application operations support

Partner with Customer Success Manager on new engagements, improvements, and escalations

Qualification

IT OperationsInfrastructure ManagementService DeliveryAgile MethodologyDevSecOpsCI/CD PipelinesCloud TechnologiesAutomation ToolsQuality EngineeringStakeholder EngagementIncident ManagementRelease ManagementSoftware Lifecycle ManagementSLA ManagementChange ControlsEscalation ManagementQuality AssuranceProblem Solving

Required

3+ years intermediate experience in IT Operations, infrastructure management, and service delivery

Intermediate knowledge of SDLC processes and ITSM frameworks and practices

Practical experience in Agile methodology and SCRUM processes

Intermediate understanding and experience in DevSecOps, CI/CD Pipelines as well as SRE principles and practices

Intermediate understanding of the cloud technologies, including networking, storage, database, security and integration services

Intermediate working knowledge in cloud based DevSecOps solutions

Intermediate knowledge of software lifecycle management patterns, practices, methods and industry common supporting technologies

Intermediate skills in implementing and managing automation tools and processes

Intermediate knowledge of quality engineering and release management tools and practises

Intermediate problem-solving skills with the ability to handle complex technical issues

Ability to manage and execute technology lifecycle activities, inclusive of incident and problem lifecycle management

At least 3 years of experience in Research & Development Pharmaceutical domain operations, with proven expertise managing application lifecycles, compliance, and stakeholder engagement in Research & Development environments