Top Prospect Group ยท 2 days ago
Information Technology Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $60K/yrTop Prospect Group is seeking an IT Support Specialist who excels in problem-solving and supporting clients. In this role, you will provide high-quality remote IT support, troubleshoot issues, and build long-term relationships with clients.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Vanessa Rahanaev
Responsibilities
Provide responsive, high-quality remote IT support via phone, email, and remote tools
Deliver excellent customer service and build trust with clients
Troubleshoot issues, escalate when needed, and follow through to resolution
Support end-user training and ensure customer satisfaction
Collaborate with internal teams, vendors, and partners to stay updated on technologies
Uphold company values, culture, and cybersecurity requirements
Identify improvements on procedures and practices
Escalate application issues to vendors
Qualification
Required
MSP Experience
Strong communication and customer service skills
Ability to multitask in a fast-paced environment
Professionalism, empathy, and a solutions-oriented mindset
Comfort working independently in a remote role
Benefits
Plus benefits
Company
Top Prospect Group
Top Prospect Group is an HR company that offers staffing solutions for information technology and creative marketing professionals.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-04-03Acquired
Recent News
Company data provided by crunchbase